FAQ
1- When will my items be delivered?
Orders are processed within 1 to 2 business days (GMT time zone). You can expect delivery within 7 to 10 business days (GMT time zone), as the handling time is typically 6 to 8 business days.
2- Will I receive a confirmation number when I place my order?
Yes, once you place your order, you will receive an order confirmation number. If you don't receive it within 24 to 48 hours, please contact us for assistance.
3- Who should I contact if I have a problem with my order?
Your satisfaction is our priority. For any issues or inquiries regarding your order, please reach out to our Customer Support Team at info@opulenceehub.com Our team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT).
4- Is checkout on this site secure?
Yes, your security is our top priority. You can shop confidently knowing that all transactions on our website are fully secure, with state-of-the-art encryption technology protecting your personal and financial data.
5- Why isn’t my tracking number working?
Tracking numbers may take up to 2 days to appear in the shipping carrier’s system. In rare instances, a shipping carrier may experience issues or lose an order. If your tracking number isn't working after a few days, please contact the carrier directly for assistance.
6- What is the refund procedure?
Once we receive your returned item, we will carefully inspect it and update you on the status of your refund. If your return is approved, a refund will be processed and applied to your original payment method within 7 days.
If you can't find the answer to your question, you can always contact us:
Contact Information
- Company Name: IU GLOBAL LIMITED
- Store name: Opulencee Hub
- Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
- Company number: 15802339
- E-Mail: info@opulenceehub.com
- Phone: +447537141786
- Customer Support: Monday to Friday. 9:00 am - 5:00 pm (GMT)
- Contact us page: [Click Here]
- Response Time: Customer service replies within 24 to 48 hours during working days.
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