Privacy Policy

Last updated: November 8, 2024

This Privacy Policy outlines how Opulenceehub ("we," "us," or "our") collects, uses, and shares your personal information when you access or use our services, make purchases, or engage with Opulenceehub.com (the "Site") and its associated services (collectively, the "Services"). The terms "you" and "your" refer to any user of our Services, including customers, visitors, and individuals whose personal information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

 

Modifications to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or to meet legal or regulatory requirements. Any updates will be posted on the Site, with the "Last Updated" date revised. We will comply with all applicable legal requirements for such changes.

Collection and Use of Personal Information

We collect personal information from various sources to provide our Services. The information we collect depends on how you interact with us.

In addition to the uses outlined below, we may also use your information to communicate with you, improve our Services, meet legal obligations, enforce our terms, and protect the rights of our users and others.

Types of Personal Information We Collect

The types of information we gather depend on your interactions with our Site and Services. "Personal information" refers to details that identify or are linked to you, such as your name, contact details, and transaction data.

 

1. Information We Collect Directly from You

  • Contact Information: Name, address, phone number, and email.
  • Order Information: Billing and shipping addresses, payment details, and contact information.
  • Account Information: Username, password, and security details.
  • Customer Support: Any information shared when you communicate with us.


Certain features of our Services may require you to provide specific information. Choosing not to share certain details may limit access to some features.

2. Information We Collect Automatically

We collect data automatically about how you interact with our Site ("Usage Data") using cookies, pixels, and similar technologies. This includes details like IP address, device information, browser type, and site interactions.

3. Information from Third Parties

We may collect information from third-party sources, such as vendors or service providers that assist us. For example:

  • E-commerce Platforms: Shopify supports our Site and Services.
  • Payment Processors: We use third parties to handle payments securely.
  • Tracking Technologies: We utilize cookies and pixels to understand your interactions with our Site.


Any third-party information we gather is handled according to this Privacy Policy.

How We Use Your Personal Information

  • Providing Services: Processing payments, managing orders, sending notifications, shipping products, and handling returns or exchanges.
  • Marketing & Advertising: We may use your information for promotional communications, targeted ads, or personalized content on our Site and other platforms.
  • Security & Fraud Prevention: Your data helps us detect and prevent fraud or other malicious activities.
  • Communication & Service Improvement: We use your information to offer customer support and enhance our Services.

For users in the EEA, we rely on our legitimate interests as a basis for processing data under Art. 6 (1) (f) GDPR.

Cookies

We use cookies to enhance your experience, analyze site traffic, and optimize your interactions with our Site. You can adjust your browser settings to block or delete cookies, but this may affect your access to certain features.

How We Share Your Information

We may share your personal information under the following circumstances:

  • With vendors or service providers who support our operations (e.g., payment processors, IT support, data analytics).
  • With business partners for advertising and marketing services.
  • To fulfill legal obligations, protect our Services, or in connection with business transactions like mergers or acquisitions.

In the past 12 months, we have shared information with the following categories of third parties:

Category Categories of Recipients
Identifiers Payment processors, fulfillment partners
Commercial Information Marketing partners, customer support providers
Internet or Network Activity Data analytics companies, internet service providers

 

We do not sell or share sensitive personal information without your explicit consent.

Third-Party Websites & Links

Our Site may include links to third-party websites. We do not control or endorse these sites and recommend reviewing their privacy policies. Information shared on public or semi-public platforms may be visible to others and is not governed by this Privacy Policy.

Children’s Data

Our Services are not intended for individuals under 18. If we become aware that we have collected information from a child, we will promptly delete it. Please contact us if you believe a child has provided us with personal information.

Security & Retention of Your Information

While we strive to protect your personal information, no system is completely secure. Please avoid using unsecured channels to transmit sensitive data. We retain your information as long as necessary to provide our Services, meet legal requirements, resolve disputes, or enforce policies.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request details on the personal information we hold about you.
  • Deletion: Ask us to delete your personal information.
  • Correction: Request corrections to inaccurate information.
  • Data Portability: Request a copy of your information in a transferable format.
  • Restriction of Processing: Request limitations on how we use your data.
  • Revocation of Consent: Withdraw your consent at any time.
  • Appeal: Appeal if we deny your request.

To exercise your rights, please contact us using the details below. We may verify your identity before processing your request.

International Users

Your personal information may be transferred outside your country of residence. We rely on legally recognized mechanisms for such transfers, including Standard Contractual Clauses.

 

Contact Information

 

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