Return Policy
At Opulenceehub we are committed to the satisfaction and safety of you and your little ones. If you need to return an item, we are here to assist you. Please carefully review our return policy to understand the process and conditions for returns.
Return Window
We accept returns on most products within 30 days from the date you received your order. For a smooth return process, please ensure the following conditions are met:
- The item must be unused and in original packaging.
- All original tags and accessories must be included.
How to Initiate a Return
To start the return process, please follow these steps:
1. Contact Our Support Team:
Email us at info@opulenceehub.com with your order number and a brief description of why you wish to return the item.
2. Receive Return Instructions:
Our customer service team will send you step-by-step instructions for the return, including a Return Authorization (RA) number, if necessary. Please include this RA number with your returned item.
3. Packaging Your Return:
Carefully repackage the item in its original packaging, ensuring it is secure to prevent any damage during shipping.
4. Return Shipping:
Ship the item back to us using a trackable shipping method. Please note that customers are responsible for return shipping costs, unless the return is due to an error on our part.
Return Address:
Opulenceehub 71-75 Shelton Street, Convent Garden, London, United Kingdom Postal Code: WC2H9JQ
Contact Information:
- Company Name: IU GLOBAL LIMITED
- Store Name: Opulencee Hub
- Business Email: info@opulenceehub.com
- Business Address: 71-75 Shelton Street, Convent Garden, London, United Kingdom Postal Code: WC2H9JQ
- Business Phone Number: +447537141786
- Customer Support Hours: Monday to Friday. 9:00 am - 5:00 pm (GMT)
- Company Number: 15802339
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